Frequently Asked Questions

Yes! We proudly serve the Tampa, Florida Metro area and surrounding communities.

If your home is within about an hour’s drive from Tampa, you're likely in our service zone.

🗺️ Not sure? Contact us and we’ll be happy to confirm availability in your area!

 Nope—it’s totally up to you!
You're welcome to stay during the cleaning, but if you’d rather head out, you can simply leave us entry instructions (like a door code or hidden key). Either way, we’ve got it covered!

✨ Rest assured: your home is in great hands whether you're in or out.

Typically, 24 to 72 hours' notice is required. For move-in/out or deep cleaning, we recommend scheduling four days in advance.

Our Standard Cleaning covers all the essentials to keep your home fresh and tidy. This includes:

• Cleaning and vacuuming floors
   
• Sanitizing bathrooms
   
• Wiping down kitchen surfaces
   
• Dusting furniture and décor
   
• General tidying in common areas like the living room and bedrooms
   

Looking for more? You can easily add extras like inside fridge or oven cleaning during booking!

 We make pricing simple and transparent! Just select the number of bedrooms and bathrooms in your home on our booking form, and your price will be shown instantly—no hidden fees. 

Yes! We bring all the necessary cleaning supplies, products, and equipment to get the job done right.

If you have any special product requests or prefer eco-friendly/green cleaning, just let us know when booking—we’re happy to accommodate whenever possible or simply leave a specific product out for us.

• 🧹 No need to clean beforehand, but please pick up clutter like clothes, trash, toys, and dirty dishes so we can focus on cleaning surfaces.
   
• 🐾 We’re pet-friendly! If your pet might be aggressive or disruptive, please crate or gate them in a safe area.
   
• 🏠 Feel free to be home during the cleaning — just help us stay on schedule by keeping distractions and long conversations to a minimum.

Absolutely! Just reply to your confirmation email  to add any notes or requests to your booking.

Whether it’s an extra task or a specific area you'd like more attention on, we’ll do our best to accommodate your needs!

 Absolutely! ✨
 

We’re all about treating our loyal clients with extras, savings, and surprises!

• 🧼 Recurring Cleaning = Lower Cost
  Monthly or bi-weekly cleanings are more budget-friendly since regularly maintained homes take less time to clean.
   
• 👵 15% Senior Discount
  Available for eligible clients—just ask!
   
• 🙌 Referral Rewards
  Earn fun upgrades when you refer friends, family, or neighbors.
   
• 💌 FREE Monthly Newsletter
  Subscribe and enjoy member-only perks—no cost, no spam.
   

Stay in the loop with:
✅ Exclusive specials for new & loyal clients
✅ Discounts from trusted local businesses
✅ Local events, weekend markets & festivals
✅ Pro cleaning tips + home organization hacks

Clean home, sweet perks — straight to your inbox!

Yes. Each of our cleaning professionals undergoes a comprehensive interview process and must pass a nationwide background check. We accept only the top 10% of applicants who meet our strict criteria for professionalism, reliability, and integrity. Your trust and security are of the utmost importance to us.

 We want you to love your clean! If you're not totally happy with the service, just let us know within 24 hours, and we’ll come back to re-clean the missed areas—completely free of charge.

💬 Your satisfaction is our sparkle standard! 

 Yes. We take your security seriously and have multiple layers of protection in place.

1. Our booking page is secured with Extended Validation (EV) SSL.
    
2. The booking form itself is protected with 256-bit encryption.
    
3. All credit card transactions are securely processed through Stripe, which also uses advanced 256-bit encryption protocols.
    

Additionally, we do not store any credit card numbers on our servers—only a secure token provided by Stripe is used to process payments. You can rest assured that your information is safe with us.

 Yes. Every cleaning professional undergoes a thorough nationwide background check as the final step in our rigorous pre-screening process. We are committed to ensuring your safety and peace of mind by only selecting individuals who meet our high standards for trustworthiness and reliability. 

 If something is not completed to your expectations, please notify us the same day by text, call or email. We will gladly send a team back to address the issue ( within 24 hours) at no additional cost. If you are still not satisfied after the re-clean, we may offer a partial refund. Your satisfaction is important to us, and we are committed to making things right.

• 🏠 For homes 1,200 to 2,400 sq ft: Traditional cleaning usually takes 2.75 to 3 hours, but timing can vary.
   
• ⏳ For homes 2,500 to 4,000 sq ft: Traditional cleaning usually takes 4 to 5 hours, but timing can vary.
   
• ⚖️ Timing may also change depending on how many cleaners are assigned—usually between 1 to 3 based on the size of your home.
   
• 🧹 Deep cleans and move-in/out services usually need multiple cleaners and take longer than traditional cleanings.

 ✅ Absolutely—we love hearing from you!
📩 After every cleaning, you’ll receive a quick email asking about your experience.
👀 Your feedback is read directly by our team and helps us improve and maintain top-quality service. 

🙈 Accidents are rare, but they can happen.
🧼 If something is broken, we do our best to replace or repair it.
💎 For high-value items, we carry insurance to help cover the cost.
🤝 We’ll always communicate openly and work with you to make things right.